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Warranty Information

Buy Cliana® branded products with confidence. Your satisfaction is our highest priority and that is why we guarantee the condition and quality of the item you buy from us.

Updated Jan 06, 2018

Scope of Warranty

Cliana Fashion Pvt. Ltd. ("Cliana") warrants each product sold by Cliana or its authorized dealers ("Product") to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less.

Exclusions from Coverage

Excluded from coverage under this warranty are the following:

  • Products purchased other than from Cliana or from an authorized Cliana dealer.
  • Damage caused by abuse or misuse.
  • Damage caused by extended wear and tear.
  • Damage caused by tampering or a customer modification.
  • Damage caused by exposure to a caustic substance.
  • Consequential, incidental, indirect, punitive, exemplary, and/or special damages.

This warranty is the exclusive warranty provided by Cliana relating to the Product and, to the maximum extent permitted by law, Cliana disclaims all other express or implied warranties.

What You Will Need to Do to Claim Warranty on Defective Products

Contact Cliana for a Return Authorization Number ("RA#").

To obtain an RA#, please take the following steps:

  • Call +91 70103 68115 or Email Support.
  • tell us WHAT you are sending back
  • tell us WHY you are sending it back and
  • record the RA# and details for your future reference.

To ship the Product back to Cliana, please take the following steps:

  • include a copy of the original proof of purchase or receipt
  • include a brief description of the problem
  • include the RA#
  • mark or identify the defect with a piece of masking tape (if applicable)
  • print the RA# clearly on the outside of the box and
  • ship the Product to the following address:
  • No.205,Sepia block,
    HM World City Apartments,
    JP Nagar 9th phase,
    Anjanpura post
    Bangalore 560 108

    Attn: Warranty Department (RA #_______________)

Please ship the Product freight prepaid and insured (Cliana assumes no responsibility for Products during shipment from the customer to our Warranty Department and shipping charges are not refundable).

If Cliana determines that the Product is defective, Cliana will either replace the Product or repair the Product. All determinations made by Cliana will be within Cliana's sole discretion and will be final.

All returns by Cliana will be sent using standard shipping which includes a courier company or Indian Postal Service.

State and International Laws

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in India and in other countries.